Privacy Policy

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Last updated: October 2025

This Privacy Policy explains how Overton & Sons Builders (“we”, “our”, or “us”) collect, use and protect your personal information when you visit our website or contact us directly. We are committed to safeguarding your privacy and complying with all relevant UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Overton & Sons Builders
Portsmouth, Hampshire, United Kingdom
📞 Telephone: 02392 699730
📧 Email: info@overtonandsons.co.uk

We are a family-run building and construction company providing services across Portsmouth and the surrounding Hampshire area.

2. Information We Collect

We only collect personal data that is necessary to provide our services and respond to your enquiries. This may include:

  • Personal details such as your name, phone number and email address

  • Property address where work is to be carried out

  • Project details or enquiry information that you share with us

  • Technical information such as your IP address and how you use our website (collected through cookies)

We do not collect any sensitive personal information unless it is required for a specific legal or contractual reason.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide quotations

  • To schedule site visits and carry out agreed work

  • To manage our customer relationships

  • To send administrative or service-related communications

  • To improve our website and customer experience

  • To comply with legal or regulatory requirements

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Contract: to provide our services and fulfil any agreements we have with you

  • Consent: when you have given us permission to contact you (e.g. via a contact form)

  • Legitimate Interest: for purposes such as improving our services or responding to enquiries

  • Legal Obligation: to comply with UK laws and regulations

5. How We Store and Protect Your Data

We take data security seriously. All personal information is stored securely on password-protected systems and is only accessible to authorised personnel. We use appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, or disclosure.

We only keep your information for as long as necessary to fulfil the purposes for which it was collected or to comply with legal and tax obligations.

6. Sharing Your Information

We may share your personal data with trusted third parties in limited circumstances, such as:

  • Subcontractors or suppliers involved in your project

  • Professional service providers (e.g. accountants, insurers or IT support)

  • Government authorities if required by law

Any third parties we work with are required to handle your data safely and in accordance with the law.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request deletion of your personal data (the “right to be forgotten”)

  • Object to the processing of your data in certain situations

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

You can exercise your rights by contacting us using the details at the top of this page.

8. Cookies and Website Tracking

Our website may use cookies to help improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device. You can choose to disable or delete cookies in your browser settings, although some parts of the website may not function correctly without them.

We may use basic analytics tools (such as Google Analytics) to collect anonymous visitor information such as page visits, device types and referral sources. This helps us improve our website’s performance and content.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date. Please check this page occasionally to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Overton & Sons Builders
📞 Phone: 02392 699730
📧 Email: info@overtonandsons.co.uk
📍 Location: Portsmouth, Hampshire, United Kingdom